Return & Refund Policy

Q. What should I do if the delivery is damaged upon arrival?
If the package is visibly damaged upon delivery, you should refuse to accept it. If the damage is visible only after you have accepted the delivery, please contact our Customer Service to discuss how to proceed before destroying the item.

Q. I have returned an item. How can I see the status of my returns?
Unfortunately you cannot check the status of your returns in your customer account. Please consult the shipping tracking provided by your deliverer instead. We will confirm receipt of your returns by email.

Q. Complaint?
Unfortunately, we must admit that out of the many items we sell worldwide, there will very occasionally be one that is faulty. If such a product has ended up in your shopping basket, please accept our apologies. We promise to process your complaint as quickly as possible and provide you with a replacement item.

Please contact our Customer Service, who will approach and handle your concern in a smooth way that is tailored to you.

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Aviatrics Food Distributor will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 days after the confirmation.

Please return your purchase to the following address:
AVIATRICS FOOD DISTRIBUTOR SDN BHD
B-5-4, SETIAWALK, PERSIARAN WAWASAN,
PUSAT BANDAR PUCHONG, 47160 PUCHONG, SELANGOR, MALAYSIA


Please contact us at [email protected] or 03-8600 3550 if you have any questions or doubts.
Monday to Friday from 9:00 o'clock  to 19:00 o'clock (closed on Saturdays, Sundays and public holidays)